Between the various services people use and the products that they purchase, its nigh impossible for anyone to go through a year without having to call a customer care service. Moreover, high end service providers such as Vodafone even utilise their customer care numbers as a way for their customers to modify their accounts. For instance, you can call the Vodafone helpline for everything from making a complaint to get upgrades.
Even though you may think that the agent behind the number will handle all your whims and fancies, this isn’t true because there are only so many aspects that those agents are authorised to handle. What are these aspects? Consider the following.
Call Setting up And Modifying Your Account
Your Vodafone account is the foundation on which other services are provided. Problems with this component can, thus, cause major problems in your usage of the number. There are various sub elements of this component which you can call the Vodafone helpline for. These are.
- Opening a new or upgrading your account: You can call Vodafone for core actions such as getting a new account or even upgrading your account to a plan or package that fits your requirements more.
- Delivery or return related queries: In case you have placed some order with Vodafone and are curious about the status of delivery then you can get that information by calling them as well. Questions and requests pertaining to the company’s return policy can also be put forth.
- Number or plan portability: You can also contact Vodafone on their helpline number if you want to switch from another service provider to them. Similarly, switching plans is made possible here too.
- SIM replacements: Sometimes, upgrading from an old device to a new one requires switching from the old larger SIMs to more modern but differently sized SIMs. Vodafone calls this SIM Swap which also becomes relevant in case your current SIM gets damaged.
- Rewards and special offers: Vodafone has two special offers that an entitled customer can use by calling their customer care number. These are Vodafone VIP and Freebee Rewardz.
Call for Operational Help
While new customers may be more prone to calling the Vodafone’s helpline number for account related matters, customers who have been using their numbers for some time will use the customer care numbers for operational reasons more. The calls will mainly revolve around complaints and requests pertaining to simple aspects of using a Vodafone number such as calling from foreign networks, using internet on the phone, emailing and texting, and even topping up an account. Each of these is an exhaustive subject that may contain a number of issues and actions.
Call for Technical Issues
Vodafone also offers a number of value added services such as Voicemail and Sure Signal which need to be set up in a certain manner. Since these additional services are fairly technical in nature, they require special support from the company. Fortunately, most Vodafone customer care agents are more than capable of handling technical issues pertaining to these services. Technical support is also available with regard to complicated and advanced devices. For instance, if you’re unable to figure out your latest phone or tablet then you can call the company’s helpline for help, advice, and instructions.
There are also some serious problems which require a customer to get in touch with the company. The foremost of these is the loss of device. Whether the device is lost or stolen deliberately by someone is irrelevant as it’s important for the customer to inform the company of the same. The moment you contact the helpline number, you’ll be asked for relevant details about your account and your device. Subsequent to this, the SIM in your device will be barred so that no one can use your phone to make calls.
At the same time, the device itself will be blocked through its unique IMEI i.e. its serial number. Even after you’ve reported to Vodafone that your phone has been lost or stolen, you’ll have to file a report with the authorities. Moreover, if the device owner has a mobile insurance policy then he needs to contact the Vodafone customer care people to figure out how to claim for the same.
Which Vodafone Helpline Numbers Can You Call?
There are different ways through which you can get through to the helpline number of the company. The most obvious is 191 which you can use with Pay Monthly contracts. Another version of the same number is 191* which you can use with you Pay As You Go number. However, the biggest problem with these numbers is that they will put you at the back of unforgivingly long queues. This can result in your bill ballooning as you spend more time on the line.
One of the ways through which you can avoid waiting on the line while your bill goes through the roof is to simply use the number provided above i.e. 0843 515 8644.
You can call the Vodafone helpline seven days a week within working hours. This means that you should limit your calls to a period between 8 AM and 8 PM from Monday to Sunday. This is relevant for virtually every problem except for serious issues such as stolen or lost devices. If you’ve lost your device or it has been stolen then you’ll have the option to call any time on any day and speak to the representatives.
As mentioned and described above, the Vodafone customer care number is useful for many things. You can use the number for asking questions about your account or your device or even file complaints regarding various aspects of your usage.