If you have found that you are unhappy with a product or service you have received from Vodafone, please do not hesitate in letting them know. Even if you are unsure, do not feel discouraged to speak to a Vodafone Customer Services representative as they are there to help. The easiest way to file your complaint is to call the Vodafone Complaints Number – 0843 515 8644 at the earliest opportunity with all the information regarding your complaint.
Vodafone is one of the top communication companies in the world with over 403 million customers around the world. However with this success there are always going to be a small percentage of customers that do not receive the quality of service that is provided and expected. There is no harm in contacting Vodaphone to see whether they can improve your service, provide compensation or a discount on a later bill.
Vodafone’s Complaints Number – The Vodafone team handle complaints by telephone. We have spent time and research in sourcing a low-cost number for you to call which is listed at the beginning of this web page. Calls to the Vodafone Complaints Number – 0843 515 8644 are charged at 5p/minutes plus network extras from a BT landline. Calls may cost more if you’re calling from your mobile or a different landline provider. If you are a Vodafone Mobile customer you can contact the complaints team directly by dialling 191 from your Vodafone Mobile for free, provided you are a pay monthly customer. If you are a pay-as-you-go customer this will cost you 25p (charge only applies if you speak to an advisor).
What if I still can’t resolve my problem?
If after 8 weeks having spoken to Vodafone through the Vodafone Complaint Phone Number you are not happy with the result of your complaint you may need to refer the issue to an independent third party. Before you go down this route it’s worth ensuring you have tried speaking to Vodafone’s dedicated customer relations team. If they are unable to help you have the option of referring your issue to an independent Alternative Dispute Resolution service provided by Ombudsman Services Communications. If it’s within their remit, your complaint will be investigated free of charge. Call the Contact Number at the top of this page to have your concerns investigated.
Here are some of the typical complaints managed by the Vodafone Complaints Number:
- The Internet does not work on my phone.
- I never requested for a call filter.
- I’ve been knocked off my tariff and can’t be put back on it because it no longer exists.
- My account has not been credited with the 1000 text messages and have been charged for nearly 800 text messages.
- Threatened with debt collection agency for outstanding payments.
- I can’t get the online billing service to work.
- I have been transferred to a new provider but I’m still receiving outstanding bills from Vodafone but I can’t even log on line to check why I was billed as I am no longer a Vodafone customer.
If you would prefer to not use the Vodafone Complaints Telephone Number to submit your complaint you have the added option of contacting Vodafone via post:
Customer Relations Manager,
Alternatively you can send an email.
Please do not hesitate in raising your concern with Vodafone. All feedback is welcomed, working towards improving their service so hopefully these issues will not happen again. We have obtained the best Vodafone Complaints Contact Number so you can speak to a Customer Services agent to discuss your issues.
Call the Vodafone Contact Number today on 0843 515 8644.