If you’ve ever called the customer care number of any service provider then you know how difficult it can be to get something major done. However, even if you don’t take the inherent difficulty of the process into consideration, most people make the mistake of reacting or behaving in a manner that actually adds to the difficulty as opposed to taking it away.
While the people behind the Vodafone customer service number are well trained in giving service and resolving problems, a misbehaving customer can turn even the usually good Vodafone customer care agents into vindictive people. The best way to avoid this situation and ensure that you get proper treatment from Vodafone customer services is to know what to do and what not to do. Here are some dos and don’ts for calling the Vodafone customer service number.
Don’t Believe That the Customer Care People Are Out To Get You; Do Accept That the Purpose of Vodafone Customer Service Number Is To Help You
What happens with this type of thinking is that customers start out aggressive while talking to the Vodafone customer care agent which makes the agent less inclined to help. It’s a vicious circle that actually results in the problem not getting resolved or being extended pointlessly. On the other hand, if customers understand that their problem will be resolved and approach the problem politely yet firmly, the agent will go about the problem professionally and efficiently.
Don’t Have Unrealistic Expectations; Do Be Reasonable
Empathy helps greatly when it comes to using the Vodafone customer care number. There are certain things that a customer care agent can do and certain things that he can’t. Understanding that the agent’s hands may be tied with regard to certain demands will mean that you’ll try to work with the agent to find a solution to your problem. This kind of an attitude will also encourage the agent to try coming up with innovating ways to resolve your problem.
Having reasonable expectations can be more helpful than having unrealistic and unviable expectations. For instance, in the majority of billing related problems, agents are required to work within Vodafone’s established policies. Sometimes, the agent may have to file a request for the billing department to come up with a solution. In other situations, the agent’s only option may be to refer you to a senior.
Don’t Make Vague Statements; Do Ensure That You Know the Facts
The agent behind the Vodafone customer free services number can only work on things with your help. You’ll need to provide relevant information for your account for him to even get the details of the actual problem that you’re facing. Moreover, it’s also your job to ensure that the customer care agent understands what you expect from him. You can’t just say that you want the problem resolved.
For instance, if you have a problem where the late fee is added to your account unjustifiably, you can’t just say that you want him to fix the problem. Instead, saying that you want the late fee reversed would be more helpful especially if you provide proof why the late fee was unjustifiable. The trick is to communicate clearly and concisely as opposed to making vague statements.
Don’t Get Frustrated With Elaborate IVR Systems; Do Be Patient with the Process
People with experience of calling the Vodafone customer service number will know that their IVR systems can be elaborate. Navigating through elaborate IVR systems can be very painful especially if you don’t know which buttons to press when or if you’re distracted and haven’t heard the instructions clearly. However, the reason why IVR systems are made elaborate is that they allow the customer i.e. you to approach the right division and customer care agent.
If IVR systems weren’t elaborate, you’ll spend a large part of your call explaining your problem, giving account information, and being transferred from one department to another. Instead of getting frustrated with elaborate IVR systems, you should instead be patient and have faith that the process exists to make things cleaner and simpler for you.
Don’t Get Angry, Start Yelling, or Make Threats; Do Keep Your Tone Professional
It’s very easy to mistake miscommunication for unwillingness, especially when you’re talking to someone on the Vodafone customer service number. Moreover, if you’re already angry at being wronged, you can get emotional and lose complete control over what you’re saying in anger. Anger, yelling, and making threats are never helpful when dealing with a customer care agent.
In fact, the more you show these traits, the less seriously the agent will take your complain, whether that is because you stop making sense or out of spite. Often, having a professional but firm tone is more helpful that rage, regardless of how intimidating you think you are. For instance, instead of using abusive language and making threats about pulling strings, you can simply say that you’ll complain to the seniors or even the Better Business Bureau. Measured and composed customers can seem much more serious about their threats than raging and out of control customers.
Don’t Accept That One Call Should Resolve Everything; Do Be Prepared For More Than One Call
Another common mistake customers make when they call the Vodafone customer service number is that they think everything must be resolved in a single call or within a few minutes. This is largely a result of the customers getting frustrated with elaborate IVR systems that make them wait a lot. While customer care agents, themselves, are tasked with keeping calls as short as possible and ensuring quick resolutions, certain problems may be more complex than you think as a customer. Some problems may need to be referred to higher authorities or different divisions while others may even require some investigation by the right department. Be willing to wait a few minutes for appropriate responses from the agent or even a call back later.